F.A.Q.



HOW DO I DESIGN A CUSTOM PIECE?

Designing a custom pump topper, poster, print ad, sales flyer, etc. is fast and easy! Watch these short instructional videos for everything you need to know!

Introduction to Customizing

Advanced Customizing

General FAQs

Billboard FAQs

HOW CAN I PLACE MY ORDER?

We strongly encourage you to place your order on line. You may also place an order by faxing your order to 1-800-245-2654. If you need assistance placing your order please call 1-866-364-2500 and customer service will help you. There is a $5 service fee for placing your order over the phone. You may also use our Live Chat feature on the left hand side to speak to a customer service representative.


CAN I PLACE A RUSH ORDER?

Orders for same-day shipment MUST be received by 2:00 p.m. Central Time.


HOW DO I PLACE A SPECIAL ORDER?

Place special orders by contacting Linda Apfel
Email: lapfel@brownandbigelow.com
Linda and her team will be happy to help you with ideas, timing, logistics, etc.


WILL I BE NOTIFIED IF AN ITEM IS OUT OF STOCK?

If you place your order on line, you will see the current inventory as you shop. If item quantity or size shows a less then 1, you can authorize a backorder by entering the quantity for your order. If you choose to fax your order, you will be notified by phone or email of any item unavailable to complete your order. An item placed on back order will be shipped to you as soon as it arrives in our warehouse.


HOW WILL MY ORDER BE SHIPPED?

All in-stock orders will ship within 48 hours of order receipt. Standard delivery method is Fed EX Ground unless otherwise specified on your order. Expedited freight services are available on request. Please allow 3-7 business days for standard delivery. FOB St. Paul, MN.


WHAT ARE SHIPPING CHARGES?

Charges are based on package weight at published UPS or FedEx rates. Shipping charges specific to your purchase appear on the check out page in a pull down menu that shows all the available services and rates. Some shipments may be subject to additional dimensional charges.


WILL THERE BE SALES TAX ON MY ORDER?

Prices on the Cenex Shop site do not include sales tax. Sales tax will be calculated at the time of shipment and added to your invoice.


CAN I PLACE AN INTERNATIONAL ORDER?

We ship products worldwide. International Orders are subject to a $15.00 US dollar document preparation fee in addition to the actual freight charges which are determined by weight and method of shipment. ALL International Orders must ship complete. You will be advised via email of inventory availability and estimated freight charges, You will need to approve freight charges in order for shipment to be authorized. International orders can be subject to duties and taxes which are the responsibility of the recipient. All international orders should include the recipient's telephone and fax numbers, country and city codes, and an email address.


HOW IS MY PERSONAL INFORMATION HANDLED?

Philosophy
Brown & Bigelow is committed to safeguarding the privacy of our users, and the security of your credit card and other financial information.

Personal Information
We do not collect any personal information about you without your knowledge. Personal information is gathered when you register as a shopper on this site. You select your own Shopper Id, and your own password to protect your Id. Never share your Shopper ID or password with anyone.

You may update your account information at any time, including your password, your billing address, and any shipping addresses.

This information is used to process your orders, and store your order history. This information is never sold to anyone.

Selected information concerning your orders may be provided to Cenex Personnel for support and administrative purposes, but only when authorized by appointed Cenex Management Personnel.

Secure Communications
We protect your personal information from unwanted interceptions and intrusions from third parties, through the use of SSL encryption technology and firewalls.

Credit Card Information
Credit card information, whenever supplied, is transmitted only using SSL encryption. The information is not stored in any web accessible form, and must be entered anew for each and every order.

If you are uncomfortable with using your credit card for Internet purchases, you may fax your order to us. You may also call us with your order.

Web Site Cookies
The Cenex Shop Store does not store information about you in cookie files on your computer’s hard drive. When you login with your account ID, we do use temporary memory only-based cookie information during that one visit to the site, to identify you, and insure secure transmissions between your browser and the site. This information is discarded when you logout, or when you close your browser window.

Changes to the Privacy Policy
Brown & Bigelow reserves the right to change this policy without notice from time to time. Please check this information periodically to insure you are aware of the most current policy.